Vinoraam Help Center
Practical answers for setting up payments, launching with AI, and growing a real store in Nepal or India. Search below, or pick a shortcut.
Browse by topic
Six topics covering the entire merchant journey — from launching a brand-new store to migrating an existing one off Shopify or Instagram DMs.
Launch your store in 5 minutes, add products, customize the look.
Khalti, eSewa, FonePay, COD, and how payouts work.
AI Store Generator, Photo Studio, content writing, image generation.
Custom domains, .com.np, removing watermark, logos.
Plans, upgrading, cancelling, refunds, account deletion.
Moving from Shopify, Instagram DMs, or another platform.
Popular questions
Sign up at vinoraam.com/register (no card), then launch the AI Store Generator from your dashboard. Answer 5 questions about your business and the AI builds your entire storefront — colors, fonts, layout, copy — in under 90 seconds.
PaymentsKhalti, eSewa, FonePay QR, and Cash on Delivery — built into every Vinoraam store. India: Razorpay (UPI + cards). Rest of world: Stripe (cards). WhatsApp ordering also works as a conversational checkout.
PaymentsApply at khalti.com/merchant. You'll need a PAN, company registration, and a recent bank statement. Approval typically takes 3–5 working days. Once approved, paste your Public + Secret keys into Settings → Payments → Khalti.
AI FeaturesUpload a phone photo of any product — including the messy cluttered-table kind — and get back a studio-quality version with clean background, balanced lighting, and sharp focus. Premium plan only. Pays for the plan in week one if you shoot a few products.
Domains & brandingYes — on Basic and Premium. Add your domain in Settings → Domain. You'll get DNS records to point your registrar at our servers. Most domains resolve in under an hour. Free SSL included.
Account & billingEvery new account starts on a 14-day Premium trial with the full AI suite unlocked. No credit card. When the trial ends, your store auto-drops to Free (nothing is deleted) and you can upgrade anytime.
New to Vinoraam? Start here
The shortest verified path to a real store with real payment methods. Five steps, followed by every merchant we've onboarded.
Email + password. No credit card. 14-day Premium trial starts automatically.
Open in appAnswer 5 questions about what you sell. The AI builds your storefront — colors, fonts, hero, copy — in under 90 seconds.
Open in appStores with 8+ products convert at 2× the rate of stores with fewer. Add variants or 'coming soon' items if your catalog is small.
Settings → Payments. Paste merchant credentials for each. COD is enabled by default. Apply for accounts in parallel — they take 1–7 days.
Buy something from yourself with a real card. Verify the email + dashboard order. Then share yourstore.vinoraam.com with 10 close-circle customers first.
Every answer
Still need help?
Pick the channel that fits your urgency. WhatsApp is fastest. The founder line is included for the first 100 paid stores — use it whenever you're truly blocked.
Fastest channel. Reply within 30 min during 9 AM – 9 PM NPT.
~30 min · 9 AM – 9 PM NPT[email protected] — best for attachments, longer threads, billing.
~12 hours · 7 days/weekDirect WhatsApp to Raunak — included for the first 100 paid stores. Use for anything that's a blocker.
Same day · Premium founding membersLive uptime + incident history. Check here first if something feels broken.
Real-timeWhat's new
New features and changes worth knowing about. Full changelog is on the blog.
We trained an AI photo model on thousands of Nepali product photos. Upload a phone snap; get a magazine-quality version back in 8 seconds.
May 24, 2026Two changes shipping this week — one that recovers lost orders for you automatically, one that lets every paying store run on its own domain.